File a Warranty Claim – Pelican Support Center (Phone Cases and Accessories Managed by Case-Mate)

Our Customer Support team will be happy to assist you in filing a Pelican Warranty Claim.

Let's get started! Please SUBMIT A REQUEST for assistance.

Guidelines for filing a claim:

Depending on the issue, and to expedite the claim, you may be asked for evidence of the defect through a photograph or short video.
Proof of purchase showing the item was purchased in NEW condition from an authorized reseller is required for all warranty claims.
Shipping charges may apply when filing a warranty claim.
Please allow 3 to 5 days for your claim to be reviewed and approved.

A note about unauthorized sellers:
While you can purchase Pelican cases that come with the Case-Mate limited warranty on Amazon.com, many sellers on the Amazon site are not authorized sellers and do not provide the limited warranty. Only Case-Mate and Amazon itself are authorized to sell products that qualify for the limited warranty on Amazon.com. Case-Mate does not authorize any of its other sellers to sell Case-Mate products on Amazon, eBay, or any other not approved marketplace websites. Case-Mate does not offer its warranty, refunds, or credits on products purchased from unauthorized sellers.

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